Returns and Exchanges MUST be postmarked within 15 days of receipt.

ALL items must be returned in the same condition as they were sent...unwashed, unworn and with the original tags affixed.  Although we check all merchandise for defects and damage prior to shipment, it is the buyers' responsibility to check the product upon arrival to make sure it is free of any defects.  Damaged or dirty goods due to client negligence, or items without their tags will not be accepted for refund.  Any return that does not meet the above criteria will be sent back to the customer; 
we do not sell used merchandise.

All 'SALE' items are 'Final Sale' and can only be exchanged for a different size, different item or store credit. 

Please follow the instructions on the return and exchange form enclosed with your order so we may process your return in a timely manner.  We suggest you send your return by registered or insured mail since Poko Pano is not responsible for items lost or damaged while shipping.  Include the return and exchange form and a copy of the invoice with the product.

All requests will be processed after our returns department inspects and verifies the condition of the item.  Return credits take approximately 5-7 business days
to process upon receipt of the item. Returns are processed in the order they are received. 

*Shipping charges are non refundable

**Returns are subject to a 20% restocking fee if not returned in the EXACT condition they were received